• Presence: Nominee should have Digital and Online platforms on which clients can get theirs services through
  • Accessibility: The account should be accessible to the public round the clock
  • Creativity & Innovation: demonstrate creativity in content distribution or in offering the services.
  • Content: The frequency with which the organization updates their digital and online platforms
  • Consistency: Should be use network on a regular basis.
  • Engagement: The levels of engagement which the organization has with the clients through the platform
  • Security; The levels of security that the organizations has put to protect the online clients when using the platform